FAQs and Shipping Policy
I am left handed. Can you test and mark for lefties?
Yes, for sure! Please leave a message in the note section asking me to mark for a leftie and I will!
How much will shipping cost?
You can calculate your shipping by adding the desired items to your cart, filling out your personal information and address and clicking next. Your shipping options will be displayed along with the cost. Please note that shipping and checkout are in CAD which is Canadian dollars. It will appear more expensive than USD. $31 CAD is approx is approx $23.55 USD.
Please allow 12-36 business day hours for processing. In times of a high volume of orders 2-5 business days may be needed. Orders are shipped and delivered on business days only. Please keep this in mind if needing a package early in the week. For example, an order confirmed on Friday afternoon may not be sent out until Monday or Tuesday of the following week as the cut off for same day shipping out is 12 pm MST for DHL and Canada Post, Monday- Friday. You will receive an email when your shipment has been processed. If you’re unsure if you’re receiving updates, or didn’t receive an initial confirmation email, email firstname.lastname@example.org. If your email entered at checkout has a typo you won’t receive any updates or the confirmation email.
Next day shipping is from the time your order has been processed and picked up to be shipped.
International shipping is available through DHL. Domestic shipping is through Canada Post. Options vary between 1-3 business days, 2-5 business days and 4-7 business days. All options without tracking or without signature have been eliminated but with Covid 19 signatures are not required for release. While the untracked options were economical, they cannot provide tracking for peace of mind.
Please be aware that shipments can be delayed by weather and other unexpected conditions.
Local, Free In Person Pick Up
The option to pick up your order saves you the cost of shipping. If you place your order by Sunday at 12 pm, your order will be ready for pick up that Monday between 6-8 pm. You will receive an email the day before the pick up window with instructions for pick up. In this email you will receive a phone number to text on Monday when you arrive. Please note - pick ups are not available outside of the Monday 6-8 pm window and if you miss your window you will have to wait until the next week's window.
Where Is My Order?
When your order has been shipped you will receive an email (if you have provided an email address - please double check that you've entered the correct email address) with your tracking number and a clickable link to track your order.
US and International orders are shipped through DHL. A clickable link to track your order will be sent to your email address.
Returns and Exchanges
If you would like to exchange an item you will need to request a return by emailing email@example.com with your order number and then make a new order for the desired item. Exchanges are possible but must be broken up into the two steps: return your original product by requesting a return and then sending it back and then making a new order for your desired product.
Sales of certain items are final: Clearance or sale items, Microfoam Eyepad Tape, Sale Tweezers, Sale Lash Trays, opened lash trays, masks, Lash Cure Lash Cleanser, lash cleansing brushes, spoolies, and lint-free applicators, masks and other similar items. If you are unsure, before purchasing, email firstname.lastname@example.org.
We reserve the right to refuse a return for hygienic reasons or if more than 14 days has passed since the order has been received.
Any return must be initiated within 14 days of receipt of your order. That means you must email email@example.com to request a return by 14 days after receiving your package. We will look up your order and determine if the items are eligible for return then we will let you know how to proceed with the return.
Returns of tweezers must be initiated within 72 hours of receipt. It is the customer's responsibility to open and test the tweezer and decide whether they like it.
To request a return please email firstname.lastname@example.org.
For sanitary reasons, items must be unopened and unused to qualify for return.
Shipping expense is the responsibility of the sender. A 20% restocking fee will be deducted from the refund to be issued. Please allow up to 5 business days from time of receiving the return for the return to be processed.
Damaged or Defective Product
Should you receive a product that is damaged or defective please contact us at email@example.com within 72 hours to initiate a return. Please include pictures and video of the damaged or defective item. This will help to expedite the process and get you your refund faster. A damaged parcel report will be opened with the postal service if needed.
Cancelling or Editing an Order
An order may be cancelled or edited once it has not been precessed. To do this, be sure to contact firstname.lastname@example.org as soon as possible. We will do our best to accommodate you once the order has not been shipped.
What Countries Do You Ship To?
We are happy to ship to the following countries:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe